The live hits screen enables you to instantly display hits on a campaign. This provides a global view of the actions carried out by users who visit your website. This service is only available on demand for a specific campaign and helps you perform the QA of your campaign.
We recommend that you enable the QA mode on your campaign before clicking See live hits in your campaign report. This way, you can make sure information is forwarded correctly before launching your campaign and starting data collection.
The live hit feature is available in the left navigation panel, on the bottom.
Functioning
When clicking See live hits, the request can take up to 30 seconds to be approved. The button then changes to Live hits ready.
You need to click on "View live hits" to access the window displaying with current hits.
The live hits feature is only effective for 60 minutes. After this time, if your QA is not completed yet, you need to relaunch the service. Hits are displayed in the window for 10 minutes, after which they disappear.
Types of hits
The following types of hits can be displayed on the live hits screen:
|
Type of hit |
Explanation |
|
Event |
Hits related to actions set up previously, during the goal configuration step (Action tracking, for instance) |
|
Pageview |
Hits related to all pages viewed by users |
|
Transaction |
Hits related to transaction actions carried out by users |
|
Item |
Hits related to each product purchase (one hit per product in a transaction) |
|
NPS |
Hits related to actions carried out on the NPS widget |
|
Segment |
Hits related to segments previously configured in your source code. |
Each type of hit is easily identified thanks to a visual label. When it is detected, the primary goal is highlighted on the page. Tracking down your primary goal should be your main point of interest when analyzing a campaign.
The live hits screen only displays up to 500 simultaneous hits on the campaign.
Displayed information
The live hits screen features a summary of the campaign information:
- the campaign ID;
- the campaign status (live or paused);
- the number of hits received since the date of the first displayed hit;
- a data refresh button;
The collection of the newest data is automated. When new hits have been received, the refresh button is available in the interface.
The table displaying hits includes the following information:
|
Information |
Explanation |
|
Hit |
The type of hit received. You can get additional information about the value of the hit by hovering over its label (e.g. transaction revenue, event label, segment key) |
|
Date and time |
The date (dd/mm/yyyy format) and time the hit was received on |
|
Variation ID |
The ID of the variation the action was carried out on |
|
URL |
The URL of the page the action was carried out on |
|
Device |
The type of device the user carried out the action on (PC, mobile or tablet) |
|
Visitor ID |
The ID of the visitor who carried out the action |
Hits are displayed in chronological order, which means the most recent hit is found at the top of the screen.
Once the variation has recorded 500 hits, the oldest hits must be deleted in order for more to be displayed. The system automatically deletes the oldest hits (particularly those carried out by visitors over 10 minutes ago). This means that when the number of hits received within a 10-minute period exceeds 500, this screen only displays a sample of the actual activity.