The Zendesk chat widget enables you to display the Olark chat window (https://www.zendesk.com/chat/) on your website in order to encourage conversations with people who visit your website and to collect their feedback.
A Zendesk chat account and ID are required in order to use this widget. These will not be provided by AB Tasty.
Accessing the widget
- Open the variation editor on the desired website,
- Click Widgets in the toolbar on the right-hand side,
- Browse to the Message & notification section or filter on the widget’s name,
- Click the widget’s card,
The configuration form is displayed.
Configuring the widget
Once your changes have been applied:
- Click Save to save your changes,
- If necessary, you can click History in the toolbar to edit and make changes to your configuration.
- Enter your Zendesk chat account number in the relevant field.
The chat widget is displayed in your test variation or your personalization.